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FAQ
Frequently Asked Questions
If you have any questions, feel free to contact us or schedule a free consultation with our team of experts.
1. How do I log a support ticket or request assistance?
You can log a support request via our online form, through the client portal, or by contacting our call centre directly during business hours.
2. What should I do if my power or water supply is disconnected?
Check for any outstanding balance on your account. If all payments are up to date, contact our support team for immediate assistance and investigation.
3. Are technicians available for on-site issues?
Yes. We have a rapid-response field team of electricians and plumbers ready to assist with on-site faults, installations, and escalated service needs.