1. Introduction
This Privacy Policy explains how Protea Metering (Pty) Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or interact with our website: [www.proteametering.co.za] (“the Website”).
We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act (POPIA), No. 4 of 2013.
By accessing or using the Website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
Full name
Email address
Contact number
Company or organisation name (if applicable)
Location or IP address
Any personal message submitted through our online forms
Website usage data, including via cookies or tracking tools (see Section 6)
3. Purpose of Collection
We collect personal information in order to:
Respond to your queries or customer support requests
Provide, operate, and maintain our services
Send service-related communications, newsletters, or updates (only with your consent)
Improve user experience and optimise Website functionality
Comply with legal or regulatory obligations
4. Storage and Protection of Information
We implement reasonable technical and organisational safeguards to protect your personal information, including:
Secure servers and encrypted storage where applicable
Access control and confidentiality protocols
Periodic reviews of our cybersecurity and data protection policies
Personal data is retained only as long as necessary to fulfil the purposes outlined above or as required by law.
5. Disclosure of Information
We do not sell or lease your personal information to third parties.
We may disclose your information to:
Trusted third-party service providers (e.g. website hosting, analytics) under binding confidentiality agreements
Legal authorities if required to comply with legal obligations or lawful requests
Our professional advisors, where appropriate and lawful
All third parties are required to process personal information in accordance with POPIA.
6. Cookies and Tracking
We use cookies and similar tracking technologies to:
Understand how you use our Website
Improve navigation and user experience
Collect aggregated analytics to improve our services
You may disable cookies via your browser settings, though some features of the Website may not function optimally as a result.
7. Your Rights under POPIA
As a data subject, you have the right to:
Request access to the personal information we hold about you
Request correction, updating, or deletion of your personal data
Object to or restrict processing where legally applicable
Withdraw consent at any time (for consent-based processing)
Lodge a complaint with the Information Regulator at www.inforegulator.org.za
To exercise any of these rights, please contact us using the details provided below.