Dear Valued Client,

The deadline for the global TID rollover is 24 November 2024.

At Protea Metering, we have taken every step to ensure that all prepaid meters under our management are successfully rolled over.

You can rest assured that there’s no need for concern about this deadline.

However, should you wish to see or receive the tokens that were used to rollover your prepaid meter, you can view them here:

For assistance with your account contact our offices at 012 804 1039 between 08:00 to 16:30

Technical After-hours support:

Conventional Metering: 066 301 4849 available from 16:30 to 20:00

Prepaid & Smart Metering: 066 301 4851 available from 16:30 to 20:00